Understanding Your Bill

Volume Reach charges for two things: your monthly subscription and your usage. Here's exactly how each type of charge is calculated, when it's applied, and how to review your history.

Overview

Your overall cost in any given month comes from two independent sources:

1. Subscription charge — billed directly to your payment method on your billing date, once per month.
2. Usage charges — deducted from your prepaid wallet in real time as activity occurs.

Understanding these two components separately makes it much easier to forecast your costs and review your history.

Billing Periods

Your billing period starts on the day you first subscribe and renews on that same day each month. For example, if you subscribed on the 8th of the month, your billing period runs from the 8th to the 7th of the following month.

Your subscription fee is charged at the start of each new billing period. Usage charges are deducted from your wallet continuously throughout the period — there is no monthly "usage invoice." Everything you spend on usage comes from your prepaid wallet balance as it happens.

How Subscription Charges Work

Your subscription is charged to the payment method on file at the start of each billing period. You will receive an email receipt for every subscription charge.

If your payment method fails, your account will enter a grace period. You will receive a notification prompting you to update your payment method. If the payment is not resolved within the grace period, your account may be paused until the issue is corrected.

Upgrading your plan mid-period charges a prorated amount for the remainder of the current billing period, then the full new plan rate from the next period onward. Downgrading takes effect at the end of the current billing period — you keep your current plan's features until then.

How Usage Charges Are Calculated

Dial Attempts

A dial attempt charge is applied the moment a call is placed — regardless of whether the contact answers. This charge is small (see Usage Rates) and covers the cost of initiating the call.

Example: If you send 500 AI calls in a day and 200 of them are answered, you are charged 500 dial attempt fees. You are only charged connected-minute fees for the 200 that were answered.

Connected Minutes

Connected-minute charges begin the moment a contact answers your call. Minutes are always rounded up to the nearest whole minute at the end of the call.

• A call that lasts 1 minute and 5 seconds is billed as 2 minutes.
• A call that lasts exactly 3 minutes is billed as 3 minutes.
• A call that rings but is never answered is billed as 0 connected minutes.

Example: You run a Growth plan campaign with 50 answered AI calls. The average conversation lasts 2 minutes 30 seconds. Each call is rounded up to 3 minutes, so you are charged for 50 × 3 = 150 connected minutes. At Growth plan rates ($0.15/min), that's $22.50.

SMS Charges

Outbound SMS charges apply when a message is sent from your Volume Reach number to a contact. Inbound SMS charges apply when a contact sends a message to your number. Both charges appear in your wallet history immediately.

Messages longer than 160 characters are split into multiple segments, and each segment counts as one SMS credit.

Voicemail and Ringless Voicemail

Voicemail Drop charges apply when Volume Reach successfully delivers a pre-recorded voicemail after detecting an answering machine. Ringless Voicemail (Scale plan only) charges apply when a voicemail is delivered directly to a contact's voicemail inbox without ringing their phone. Both are charged per delivery — failed deliveries are not charged.

Transaction History

Every wallet deduction creates a transaction record. You can view your full transaction history from the Usage Dashboard at Settings > Billing > Usage.

Each transaction record includes:

• Date and time of the activity
• Metric type (e.g., AI Dial Attempt, AI Connected Minute, SMS Credit)
• Units consumed
• Cost deducted
• Campaign associated with the activity (where applicable)

Transactions are listed in reverse chronological order by default and can be filtered by date range and metric type.

Downloading Invoices

Subscription invoices are available for every billing period. To download one:

1. Go to Settings > Billing > Invoices.
2. Select the billing period you want.
3. Click "Download PDF" to save a copy.

Wallet activity is not a traditional invoice, since usage charges flow through your prepaid wallet rather than appearing on a monthly bill. To get a record of your usage charges, export your transaction history from the Usage Dashboard.

Tips & Best Practices

• Estimate before you launch. Use the Usage Rates table and your expected call volume, answer rate, and average duration to estimate your usage cost before starting a campaign. This helps you load an appropriate wallet balance upfront.
• Review your transaction history weekly. Checking in regularly makes it easy to catch any unexpected activity early.
• Keep invoices for your records. Download subscription invoices at the end of each billing period if you need them for accounting or expense reporting.
• Factor in rounding when estimating costs. Since connected minutes round up, a campaign with many short calls (under a minute) will cost more per-call than a campaign with longer conversations. A 30-second call is still billed as 1 full minute.

Limits & Availability

Troubleshooting

A charge looks incorrect. First, review the transaction detail in the Usage Dashboard to confirm the metric type and amount. Keep in mind that connected minutes are rounded up — a call slightly over a minute boundary will cost more than expected. If the charge still looks wrong after reviewing the detail, contact support with the transaction ID.

I was charged a connected-minute fee but the call wasn't answered. Connected-minute charges only apply when a contact answers. If you see a connected-minute charge for a call, it means the contact picked up, even briefly. Dial attempt fees, which are always charged, are separate and much smaller.

My subscription invoice shows a different amount than my plan price. This can happen when you upgrade mid-period (prorated charge) or when you have additional phone numbers on your account ($2/month each). Review the line items on the invoice PDF for a breakdown.

I can't find an old invoice. Invoices are available from the date you subscribed. Go to Settings > Billing > Invoices and scroll back to the relevant billing period. If a period is missing, contact support.