Billing
Volume Reach combines a flat monthly subscription with pay-as-you-go usage, so you only pay for the outreach you actually send.
Overview
Billing in Volume Reach has two parts:
- Monthly subscription — a flat platform fee that unlocks features and phone numbers based on your plan.
- Usage-based charges — per-unit fees for AI calls, SMS messages, voicemail drops, and more, deducted in real time from your prepaid wallet.
This model gives you predictable base costs while keeping your usage charges tied directly to the volume of outreach you run.
How It Works
Your subscription determines which features are available to you and how many phone numbers you can use.
Before running campaigns, add funds to your prepaid wallet. The minimum load is $20.
Each AI call, SMS, voicemail drop, and other activity deducts a small amount from your wallet in real time as it happens.
The Usage Dashboard lets you see a breakdown of every charge by metric, date range, and campaign.
Reload your wallet manually at any time or set up Auto-Recharge to top up automatically when your balance runs low.
The Two Components of Your Bill
Subscription Fee
Your monthly subscription is billed on the same date each month. It covers your platform access, included phone numbers, and the features available on your plan. If your subscription renews and your payment method fails, your account will be paused until the payment is resolved.
Wallet Usage
Your wallet balance is drawn down as you use the platform. There is no minimum monthly usage — if you run no campaigns, your wallet balance stays the same. Usage rates vary by plan, with higher-tier plans receiving lower per-unit rates. See Usage Rates for the full rate table.
Tips & Best Practices
- Fund your wallet before launching a campaign. If your balance hits zero mid-campaign, active calls and messages will pause until you reload.
- Set up auto-recharge. This prevents unexpected interruptions. See Auto-Recharge.
- Review your usage regularly. The Usage Dashboard helps you spot high-cost activities and optimize your campaigns.
- Upgrade your plan if your volume grows. Higher plans have lower per-unit rates, which can save money once you reach sufficient volume.
Limits & Availability
| Feature | Free | Launch | Growth | Scale |
|---|---|---|---|---|
| Monthly subscription | $0 | $49/mo | $149/mo | $299/mo |
| Wallet charges | No | Yes | Yes | Yes |
| Auto-recharge | No | Yes | Yes | Yes |
| Usage dashboard | Limited | Full | Full | Full |
Troubleshooting
My campaign paused unexpectedly. Your wallet balance may have reached zero. Go to Settings > Billing > Wallet to check your balance and add funds.
I was charged but don't see activity in the dashboard. There can be a short delay before usage appears in the dashboard. Wait a few minutes and refresh. If the discrepancy persists, contact support.
I want to cancel my subscription. You can downgrade or cancel at any time from Settings > Billing > Plan. Cancellation takes effect at the end of your current billing period. Any remaining wallet balance is subject to the inactivity policy described in Wallet.