SMS Broadcasts
Send a single text message to hundreds or thousands of contacts at once — no technical setup required.
Overview
SMS Broadcasts let you reach your entire contact list, or a targeted segment of it, with a single outbound text message. Whether you are following up after a call campaign, sending a promotional offer, or re-engaging cold contacts, broadcasts give you a fast and reliable way to get your message out.
SMS Broadcasts are available on all Volume Reach plans.
How It Works
Compose your text in the SMS Sender. Keep it concise and include a clear call to action.
Filter by campaign, call outcome, or phone type to target exactly the right contacts.
Pick which of your registered numbers to send from.
Review the total number of contacts who will receive the message before committing.
Volume Reach delivers the messages on your behalf. Every broadcast is tracked automatically.
Replies from contacts flow into your Conversations inbox so you can follow up individually.
Tips & Best Practices
- Personalize when possible. Even a simple opener like "Hi [first name]" can meaningfully improve response rates.
- Keep it short. Text messages perform best under 160 characters. Long messages may be split by carriers.
- Match your audience to your message. Use campaign and outcome filters to send the most relevant message to each group — for example, targeting contacts who did not answer your last call.
- Check your limits before sending. Large broadcasts may be subject to per-blast and daily sending limits. See Broadcast Limits for details.
- Use templates for recurring messages. If you send similar messages regularly, save them as SMS Templates to save time and stay consistent. See SMS Templates.
- Review opt-outs. Contacts who have opted out are automatically excluded from broadcasts. You do not need to manage this manually.