Dialer Reporting
Understand how your Multi-Line Dialer channel is performing with the campaign-level stats Volume Reach tracks for it.
Overview
The Multi-Line Dialer doesn't produce a report per session — there's no session history to browse back through. Instead, every call you place across every session on a campaign channel rolls up into that channel's running stats, visible any time on the campaign channel view.
How It Works
Open your campaign, then the Multi-Line Dialer channel, to see its current stats. These update as you dial — during a live session and after it.
Channel Statistics
| Statistic | What It Measures |
|---|---|
| Total calls | The total number of dial attempts placed on this channel |
| Contacted | The number of calls that were answered by a live person |
| Properties reached | The number of distinct contacts you've connected with |
| Answer rate | Contacted divided by total calls, expressed as a percentage |
Tips & Best Practices
- Track answer rate over time. A healthy answer rate varies by industry and list quality, but consistent improvement across sessions is a reliable signal that your approach is working.
- A low answer rate often points to list quality. If total calls is high but contacted stays low, consider scrubbing your contact list for outdated numbers.
- Compare channels, not sessions. Since stats live at the campaign-channel level rather than per session, the useful comparison is between different channels or campaigns, not one run against another.
- Use call outcomes for the texture behind the numbers. The outcome you log on each call (in Dialer Controls) is what tells you why a contact wasn't reached — busy, no answer, voicemail — not the channel stats themselves.