Dialer Reporting
Understand how your dialer sessions performed with clear, at-a-glance statistics and outcome breakdowns.
Overview
After every dialer session, Volume Reach generates a session report that captures the full picture of what happened — how many contacts were reached, how long the session ran, and what outcomes your calls produced. Use these reports to measure performance, coach your team, and improve future sessions.
This feature is available on the Growth and Scale plans.
How It Works
Session reports are available immediately after a session ends. You can access them from the campaign channel view by selecting a completed session from the session history list.
Session Statistics
Each report includes the following top-level metrics:
| Statistic | What It Measures |
|---|---|
| Total attempts | The total number of dials placed during the session |
| Total connections | The number of calls that were answered by a live person |
| Connection rate | Connections divided by attempts, expressed as a percentage |
| Session duration | How long the session ran from start to finish |
| Average handle time | Average length of connected calls |
Outcome Breakdown
Every call attempt is categorized by outcome. The report shows a count and percentage for each:
- Connected — A live person answered the call.
- No answer — The call rang without being picked up.
- Voicemail — The call reached a voicemail box. If a voicemail drop template was active, the report indicates whether a message was left.
- Busy — The line was unavailable at the time of the call.
- Failed — The call could not be completed (e.g., invalid number or carrier issue).
Session Duration
Session duration is measured from the moment you click Start to the moment the session ends. This includes time spent on active calls, time the dialer was ringing, and any periods when the session was paused.
Tips & Best Practices
- Track connection rate over time. A healthy connection rate varies by industry and list quality, but consistent improvement week-over-week is a reliable signal that your approach is working.
- Low connection rates often indicate list quality issues. If you are placing many attempts but connecting on only a small fraction, consider scrubbing your contact list for outdated numbers.
- Compare sessions across channels. If you run the same campaign on different channels, comparing their reports helps you identify which contact segments respond best.
- Use outcome breakdowns to guide follow-up. A high "no answer" count may be a timing issue — try dialing the same contacts at a different time of day. A high "voicemail" count may indicate your list skews toward certain demographics.
- Export reports for your records. Use the export option to save session data as a spreadsheet for offline analysis or team review.