Multi-Line Dialer
Reach more contacts in less time by having your agents dial multiple lines at once.
Overview
The Multi-Line Dialer empowers your human agents to run parallel outbound calling sessions — dialing several contacts simultaneously so that the moment one call ends, another is already connecting. Instead of waiting for each dial to complete before moving on, your team stays in near-constant conversation.
This feature is available on the Growth and Scale plans.
How It Works
When a dialer session is active, Volume Reach automatically works through your campaign's contact list and places calls across however many lines you have configured (up to 10). Each line operates independently:
- If a contact answers, the call is delivered to your agent.
- If a contact does not answer, the system moves to the next number in the queue and logs the outcome automatically.
- Your agent sees a live dashboard showing which lines are active, which are ringing, and what the current queue looks like.
The result is a dramatic reduction in idle time — your agents spend their time talking, not waiting.
Key Capabilities
Parallel lines
Configure 1 to 10 simultaneous outbound lines per session to maximize your team's talk time.
Real-time dashboard
Monitor active calls, queue depth, and session outcomes at a glance as your session runs.
Session log
Every attempt, connection, and outcome is recorded automatically for post-session review.
Mid-session controls
Pause, resume, skip contacts, or adjust your line count without stopping the session.
Voicemail integration
Automatically leave a pre-recorded voicemail when a call goes unanswered.
Plan Availability
| Feature | Launch | Growth | Scale |
|---|---|---|---|
| Multi-Line Dialer | — | Included | Included |
| Max parallel lines | — | Up to 10 | Up to 10 |
Tips & Best Practices
- Start with fewer lines. If your team is new to parallel dialing, begin with 2–3 lines and increase once agents are comfortable managing simultaneous connections.
- Keep your contact list clean. Outdated or duplicate numbers waste dial attempts and lower your connection rate. Scrub your list before launching a session.
- Use voicemail templates. Configure a voicemail drop template for your campaign so every unanswered call still delivers your message.
- Review session reports after each run. The dialer reporting view shows your connection rate and outcome breakdown — use this to refine your approach over time.