Multi-Line Dialer
Reach more contacts in less time by calling several of their numbers at once.
Overview
The Multi-Line Dialer lets your human agents call one contact on several of their phone numbers at the same time. Instead of trying number after number and waiting through each ring and voicemail, up to 4 of a contact's numbers ring together — the moment any of them is answered by a person, you're connected and every other line hangs up immediately.
The Multi-line Dialer is a $90/month module. See Availability below.
How It Works
Each dialer session works through your campaign's contact list one contact at a time. For each contact, the dialer places one "batch" of calls — up to the number of lines you configured — across that contact's phone numbers:
- The first person to answer wins the call and is connected to you. Every other line in that batch, including a second person who answers, is hung up right away.
- If a machine answers a line, that line is hung up — there's no voicemail drop on this feature.
- Once the batch is resolved, you move to the next contact by clicking Dial Next Batch, or by turning on Auto-Dial so the next batch starts on its own after a short delay.
Key Capabilities
Parallel lines
Choose 2 to 4 lines per session — that many of the same contact's phone numbers ring at once.
Real-time dashboard
Monitor active calls, ringing lines, and your remaining contacts at a glance as your session runs.
Session controls
Mute, hang up, and log a call outcome with one click. Turn on Auto-Dial (Instant, 3s, 5s, or 10s delay) to move to the next contact automatically.
Campaign-level stats
Total calls, contacted, properties reached, and answer rate are tracked on the campaign channel as your sessions run.
Availability
The Multi-line Dialer is a $90/month module. It runs up to 4 parallel lines and includes the Phone softphone free.
Legacy Launch, Growth, and Scale accounts keep the access they already had — but every account, legacy or not, is capped at 4 lines. See Legacy plans.
Tips & Best Practices
- Start with fewer lines. If your team is new to parallel dialing, begin with 2 lines and increase once agents are comfortable managing simultaneous connections.
- Keep your contact list clean. Outdated or duplicate numbers waste dial attempts and lower your connection rate. Scrub your list before launching a session.
- Check your campaign channel stats after a run. Total calls, contacted, properties reached, and answer rate tell you whether your list quality is improving over time.