Running a Dialer Session
A step-by-step walkthrough for launching, monitoring, and wrapping up a multi-line dialer session.
Overview
A dialer session is a live, agent-driven outbound calling run tied to a specific campaign channel. Once started, the dialer works through your contact queue automatically while you stay focused on the conversations that connect.
This feature is available on the Growth and Scale plans.
How It Works
Step 1 — Select Your Campaign and Channel
Navigate to your campaign from the Campaigns page, then open the channel you want to dial from. Each channel has its own contact list and dialer settings, so make sure you have selected the correct one before proceeding.
Step 2 — Adjust Parallel Lines
Before starting, set how many lines you want the dialer to run simultaneously. You can choose anywhere from 1 to 10 parallel lines. A higher number means more contacts are dialed at the same time, which increases the chance that multiple calls connect at once.
If you are unsure, start at 3–4 lines and adjust once you see how quickly calls are connecting.
Step 3 — Click Start
Press the Start Dialer button. The session begins immediately. Volume Reach starts dialing contacts from your queue across all configured lines.
You will be taken to the live session dashboard.
Step 4 — Monitor Active Calls
The session dashboard updates in real time and shows:
- Active calls — lines currently in conversation.
- Ringing — lines currently dialing out.
- Queue remaining — how many contacts are left to attempt.
- Session log — a running list of every attempt and its outcome (answered, no answer, busy, voicemail, etc.).
When a call connects, it is routed to you. When a call ends or goes unanswered, the dialer automatically moves to the next contact.
Step 5 — End the Session
When you are done, press End Session. The dialer finishes any calls already in progress, then stops. Your full session statistics are available immediately in the reporting view.
Real-Time Stats
While a session is running, the dashboard displays:
| Stat | What It Means |
|---|---|
| Attempts | Total dials placed this session |
| Connections | Calls that were answered |
| Connection rate | Connections as a percentage of attempts |
| In progress | Calls currently active |
| Queue remaining | Contacts still to be dialed |
Tips & Best Practices
- Do not close the browser tab while a session is running. The live dashboard requires an active connection to display real-time updates.
- Check queue size before starting. A very small queue may not justify running many parallel lines — the session will end quickly.
- Use the session log as a coaching tool. After a session, review which outcomes appeared most often to identify patterns in your contact list.
- Pause instead of ending if you need a short break. Pausing holds your queue position and lets you resume without losing progress. See Dialer Controls for details.