Running a Dialer Session

A step-by-step walkthrough for launching, monitoring, and wrapping up a multi-line dialer session.

Overview

A dialer session is a live, agent-driven outbound calling run tied to a specific campaign channel, run by you in one browser tab. Once started, the dialer works through your contact list one contact at a time while you stay focused on the conversations that connect.

The Multi-line Dialer is a $90/month module. See Pricing Plans for details.

How It Works

Step 1 — Select Your Campaign and Channel

Navigate to your campaign from the Campaigns page, then open the channel you want to dial from. Each channel has its own contact list and dialer settings, so make sure you have selected the correct one before proceeding.

Step 2 — Choose Your Line Count

Before starting, choose how many lines the dialer should run for each contact — anywhere from 2 to 4. This is not a per-contact setting: each line dials a different phone number belonging to the same contact, so a 4-line session tries up to 4 of that contact's numbers at once. Whoever answers first — the contact — gets connected to you, and every other line hangs up immediately.

This choice is made once, on the dialer screen, before you start. It cannot be changed once the session is running.

Step 3 — Click Start

Press the Start Session button. Volume Reach immediately dials the first contact in your queue across all the lines you configured, and you're taken to the live session dashboard.

Step 4 — Monitor Active Calls

The session dashboard updates in real time and shows:

• Active calls — lines currently in conversation.
• Ringing — lines currently dialing out.
• Queue remaining — how many contacts are left to attempt.

When a call connects, it is routed to you. Moving on to the next contact is up to you: turn on Auto-Dial (with an Instant, 3s, 5s, or 10s delay) to have the next batch start automatically, or press Dial Next Batch yourself once you're ready.

Step 5 — End the Session

When you are done, press End Session. This hangs up any call still in progress immediately — it does not wait for active calls to finish. Only end the session once you're actually done, not just to grab a quick break.

Real-Time Stats

While a session is running, the dashboard displays:

Tips & Best Practices

• Do not close the browser tab while a session is running. The live dashboard requires an active connection to display real-time updates, and the dialer itself runs in the browser only.
• Check queue size before starting. A very small queue may not be worth running many parallel lines for — the session will end quickly.
• Decide your line count before you start. It's fixed for the whole session, so pick 2–4 based on how many numbers your contacts typically have on file.
• Only press End Session when you mean it. It hangs up any live call right away — there's no way to let an in-progress conversation finish first.