Account Setup
Create your Volume Reach account, pick the right plan, and load your wallet so you're ready to launch your first campaign.
Overview
Getting started with Volume Reach takes just a few minutes. You'll create an account, verify your email, choose a subscription plan, add a payment method, and fund your wallet. Once those steps are complete, you'll have full access to the platform and can move on to compliance setup and your first campaign.
How It Works
1. Create Your Account
Go to app.volumerreach.com and click Get Started. Enter your name, work email address, and a password, then click Create Account.
You will receive a verification email at the address you provided. Open the email and click Verify Email to activate your account. If the email doesn't arrive within a few minutes, check your spam folder or click Resend Verification Email on the sign-in page.
2. Complete Your Profile
After verifying your email, you'll be prompted to complete your business profile. Fill in your business name and phone number. This information is used for compliance purposes when registering your phone numbers with carriers.
3. Choose a Plan
There is no base plan to buy. You pick the features you want and each one is its own monthly subscription — every feature includes the whole platform underneath it.
| Feature | Price | What it's for |
|---|---|---|
| SMS | $20/mo | Mass texting, AI SMS Agent, shared inbox, A2P registration |
| Phone | $20/mo (free with any other feature) | Softphone — click-to-call one line at a time, plus inbound |
| Multi-line Dialer | $90/mo | 4 parallel lines you dial yourself, predictive pacing |
| AI Dialer | $100/mo | 3 parallel AI lines, speed-to-lead, transcripts |
| CRM (add-on) | $50/mo | Opportunities pipeline, Automations, AVA |
If you're texting, start with SMS at $20/mo — it's the cheapest way to run real outreach. If you're calling a cold list, the Multi-line Dialer puts a human on the line. If you want calls placed and qualified for you, that's the AI Dialer. The CRM is an add-on and needs at least one other feature alongside it.
Phone numbers are $2/month each and aren't bundled into any feature.
Usage is pay-as-you-go on top of the subscription — you only pay for what you use. See Pricing Plans for full rates and yearly billing.
You can add or remove features at any time from Settings > Billing.
4. Add a Payment Method
After selecting a plan, you'll be prompted to add a credit or debit card. Your card is used for:
- Your monthly subscription charge
- Automatic wallet top-ups (if you enable auto-reload)
Volume Reach uses a secure payment processor and does not store your full card number. You can update or replace your payment method at any time from Settings > Billing.
5. Fund Your Wallet
Volume Reach uses a prepaid wallet for all usage charges (calls, SMS, voicemails, etc.). You need to add funds before you can place calls or send messages.
The minimum first deposit is $20. You can add any amount in whole dollars. To load funds:
- Go to Settings > Billing > Wallet.
- Enter the amount you'd like to add.
- Click Add Funds — your card on file will be charged immediately.
Your wallet balance is displayed in the top navigation bar so you always know how much you have available.
Auto-reload: You can optionally enable auto-reload, which automatically adds funds to your wallet when the balance drops below a threshold you choose. This prevents campaigns from pausing due to a low balance. You can configure auto-reload thresholds in Settings > Billing > Wallet.
Tips and Best Practices
- Start with more than the minimum deposit. A $20 balance can be consumed quickly once calling begins. Loading $50 or more upfront helps ensure your first campaign runs without interruption.
- Enable auto-reload from day one. Campaigns pause automatically when your wallet balance reaches $0. Auto-reload prevents unexpected pauses during a live campaign.
- Don't buy Phone on its own if you're buying anything else. It's already included free with every other feature.
- You can add features anytime. Adding one takes effect immediately and is prorated; removing one takes effect at the end of your billing period.