Voicemail Drop

Automatically leave a pre-recorded message whenever an AI call reaches voicemail — no manual action required.

Overview

Voicemail Drop ensures that every unanswered AI call still delivers your message. When your AI agent dials a contact and the call reaches voicemail, Volume Reach detects this automatically and plays your chosen pre-recorded message. The contact receives the voicemail just as they would from a human caller.

Voicemail Drop is available on all plans and is billed per successful drop.

How It Works

1. Your AI agent dials a contact. The call goes out as part of a campaign.
2. Voicemail is detected. Volume Reach's AI listens for signals that indicate the call has connected to a voicemail box rather than a live person.
3. The message plays automatically. The pre-recorded template you selected for the campaign is delivered into the voicemail inbox.
4. The outcome is logged. The attempt is recorded in your campaign as a voicemail drop, and you are billed one voicemail drop credit.

The entire process is hands-free — your team does not need to do anything for drops to occur.

Configuring Voicemail Drop for a Campaign

To enable Voicemail Drop on a campaign:

1. Open the campaign and navigate to its channel settings.
2. Under Voicemail, toggle on Voicemail Drop.
3. Select the template you want to use from your template library.
4. Save your settings. Drops will now occur automatically whenever voicemail is detected during a call.

If no template is selected, the dialer will not leave a voicemail — the call will simply be logged as "no answer."

Billing

Each successful voicemail drop consumes one Voicemail Drop credit from your plan. A drop is only counted when the message is actually delivered — unanswered calls where no voicemail box was reached are not charged. See Usage Rates for pricing details.

Tips & Best Practices

• Select a template before launching your campaign. If no template is assigned when the campaign starts, calls that reach voicemail will not leave a message.
• Keep drop messages focused. The best voicemail drops are brief (15–30 seconds), state who you are, and include one clear next step for the listener.
• Do not use the same template indefinitely. If you are dialing the same list repeatedly, refresh your voicemail message periodically so repeat recipients hear something new.
• Check your drop count in reporting. High voicemail drop rates relative to live connections may indicate you are calling at the wrong time of day for your audience.
• Pair with SMS follow-up. A voicemail drop followed by an SMS shortly after dramatically increases callback rates compared to either channel alone.