Voicemail
Deliver your message even when no one picks up — automatically and at scale.
Overview
Volume Reach includes two distinct voicemail features, each designed for a different situation. Both rely on pre-recorded audio templates that you create and manage in one central place.
| Feature | How It Works | Plan Availability |
|---|---|---|
| Voicemail Drop | Leaves a message when an AI call reaches voicemail | All plans |
| Ringless Voicemail | Delivers a message directly to voicemail without ringing | Scale only |
How It Works
Voicemail Drop
When your AI agent is dialing contacts and one of them does not answer, the AI detects that the call has reached voicemail and automatically plays your chosen pre-recorded message. The contact receives the voicemail just as they would from a human caller.
Voicemail Drop is billed per successful drop. See Voicemail Drop for full details.
Ringless Voicemail
Ringless Voicemail (RVM) delivers your audio message directly into a contact's voicemail inbox without their phone ever ringing. This is a non-intrusive way to reach large lists at scale without placing a traditional call.
RVM is available exclusively on the Scale plan and is billed per delivery. See Ringless Voicemail for full details.
Voicemail Templates
Both features draw from the same library of voicemail templates. Templates are short, pre-recorded audio messages that you upload and organize in Volume Reach. You can maintain separate templates for different campaigns, audiences, or messages.
See Voicemail Templates to learn how to create and manage your library.
Tips & Best Practices
- Keep messages short. Voicemails under 30 seconds are far more likely to be listened to in full. Get to the point quickly.
- Include a clear call to action. Tell the listener exactly what to do next — call back a specific number, visit a page, or expect a follow-up text.
- Record in a quiet environment. Background noise makes messages feel unprofessional and can be distracting. A clear recording builds trust.
- Test your templates before launching. Call your own number using a template to hear exactly what your contacts will hear.
- Create separate templates for different audiences. A message for cold prospects should sound different from one sent to warm leads or past customers.