Settings
Manage your Volume Reach account, billing, caller ID, API access, and compliance preferences all from one place.
Overview
The Settings area gives you full control over how your Volume Reach account is configured. Whether you are updating your contact information, managing how your number appears to the people you call, or setting up integrations for your team, everything lives here.
Settings are organized into focused sections so you can quickly find what you need without wading through unrelated options.
Settings Sections
Account
Update your name, email address, and password. Manage your profile information and notification preferences.
Billing
View your current plan, monitor usage against your plan limits, and manage your payment method. Upgrade or downgrade your subscription at any time.
Caller ID
Control how your business name and number appear on the screens of the people you call. Configure CNAM display names and review your STIR/SHAKEN attestation status.
API Keys
Generate and manage API keys for programmatic access to Volume Reach. Available on the Scale plan.
A2P Registration
Register your brand and SMS messaging campaigns with carriers so your text messages are delivered reliably. Required before sending SMS outreach.
Call Outcomes
Customize the labels and behaviors used to categorize the results of your calls. Tailor outcomes to match your team's workflow.
Tips & Best Practices
- Keep your email address current. Important account alerts, billing notices, and compliance updates are delivered to the email on file.
- Review your Caller ID settings before launching campaigns. A properly configured display name increases answer rates and builds trust with your contacts.
- Complete A2P registration early. Carrier registration takes up to five business days and is required before any SMS campaign can go live.
- Restrict API key access. If you are on the Scale plan and using API keys, generate separate keys for each integration so you can revoke access individually if needed.
- Check your billing usage regularly. The Billing section shows real-time usage across all ten billable metrics so you are never surprised at the end of a billing cycle.