Setting Up Inbound

Your numbers accept calls as soon as you buy them. Make sure a device can ring, then choose your voicemail greeting.

Where Calls Ring

An inbound call rings every place you're signed in:

In your browser: keep a Volume Reach tab open and signed in. Incoming calls pop up with Answer and Decline.
On your phone: install the Volume Reach mobile app and sign in. Calls ring like a normal phone call.

If no device is signed in, calls can't ring anywhere, so every caller goes to voicemail.

What Callers Hear

Ringing for up to 30 seconds while your devices ring.
If you answer, you're connected right away.
If you don't answer, or you press Decline, they hear your voicemail greeting and a beep, and can leave a message of up to 2 minutes.

Setting Up Your Voicemail

Go to Settings → Voicemail.

Send unanswered calls to voicemail is on by default. If you turn it off, callers you don't answer within 30 seconds hear "Sorry, no one is available to take your call. Please try again later." and the call ends.
Greeting: the default greeting says: "Sorry, no one can take your call right now. Please leave your name, number, and a short message after the tone."

Using Your Own Greeting

Go to Voicemail Templates (under Agents) and record your greeting in the browser.
Come back to Settings → Voicemail and pick that recording under Greeting.

It can take a few seconds to prepare the recording for phone calls. If a recording can't be used, you'll see a message asking you to record it again. Your callers keep hearing the default greeting until a new one is ready.

Tips & Best Practices

Say who you are. For example: "You've reached Sam with Sunrise Realty. Leave your name and number and I'll call you right back."
Keep it short. Callers hang up on long greetings. Aim for under 15 seconds.
Test it. Call your number from another phone, let it ring, and listen to what callers hear.