Phone Numbers
Phone numbers are how your contacts see you — they're used for every outbound call and SMS message sent through Volume Reach.
Overview
Volume Reach uses dedicated phone numbers to place outbound calls and send SMS messages on your behalf. Your contacts will see these numbers on their caller ID when your AI agent calls, and replies to your text messages arrive on these same numbers.
Each plan includes a set number of phone numbers. You can add more at any time for a small monthly fee, and numbers can be released when you no longer need them.
How It Works
When your AI agent dials a contact, the call goes out from one of your Volume Reach phone numbers. Having multiple numbers lets you spread call volume across them, which improves deliverability and helps avoid carrier filtering.
The same numbers you use for calling are also used for sending and receiving SMS messages. Before you can send SMS, your numbers must go through a carrier compliance step called A2P registration. This is a one-time process that protects your ability to send messages reliably.
All your phone numbers are managed from the Phone Numbers section of your account. From there you can see all your active numbers and their assigned area codes, purchase new numbers, release numbers you no longer need, and check the registration status of each number for SMS compliance.
Tips & Best Practices
- More numbers means more calling capacity. If you're running large campaigns, having enough numbers reduces the chance any single number gets flagged by carriers.
- Choose area codes that match your target market. Contacts are more likely to answer a call from a local or recognizable area code.
- Complete A2P registration before launching any SMS campaigns — unregistered numbers may have messages blocked by carriers.
- Release numbers you're not using. You're billed for every active number each month, so keeping unused numbers costs money without any benefit.