Inbound Calls
When a prospect calls your Volume Reach number back, your AI agent picks up automatically — no missed callbacks, no manual answering required.
Overview
Every phone number you own through Volume Reach is two-way. Prospects who receive your outreach and call back are greeted by your AI voice agent, who holds a natural conversation and logs everything — just like an outbound call.
Inbound calling is available on all plans at no extra setup cost. Calls are billed per minute from the moment your agent answers. See Inbound Billing for rates.
How It Works
The prospect dials the Volume Reach number they received outreach from.
The agent assigned to the campaign that originally contacted this prospect picks up and greets the caller by name if possible.
Your agent follows the same script and behavior configured in your voice agent settings, adapting naturally to what the prospect says.
When the call ends, Volume Reach automatically assigns an outcome — such as Interested, Not Interested, Callback Requested, or Do Not Call.
If No Agent Is Configured
If a number has no active voice agent assigned, inbound calls are sent to voicemail. The caller hears a standard message, and the voicemail is saved to the call log. No inbound minutes are billed for voicemail calls.
Viewing Inbound Calls in Call Logs
Every inbound call appears in your Call Logs alongside your outbound activity. You can filter by direction (inbound vs. outbound) to see callbacks separately. Each entry shows:
- The caller's phone number and name (if matched to a contact)
- Call date, time, and duration
- The AI-assigned outcome
- A transcript of the conversation
Campaign Callbacks and Opportunities
When a prospect who was contacted through a campaign calls back, Volume Reach links the inbound call to the original campaign. These callbacks appear in your Opportunities view, making it easy to see which campaigns are generating interest and follow up with warm prospects.
Tips & Best Practices
- Keep your voice agent active. If you pause or remove the agent from a campaign, inbound calls to that number will go to voicemail until an agent is reassigned.
- Review callback transcripts. Inbound conversations often contain buying signals that are easy to miss. Check the Call Logs regularly for prospects who called back.
- Use outcomes to prioritize follow-up. Prospects classified as Interested or Callback Requested should be your first priority for manual outreach.
- Monitor Opportunities. The Opportunities view surfaces high-intent callbacks so your team can act quickly before interest cools.