Inbound Calls
When someone calls your Volume Reach number, it rings you in the app and on your phone. If no one picks up within 30 seconds, the caller can leave you a voicemail.
Overview
Every phone number you own through Volume Reach can receive calls. Most inbound calls are people calling you back after a text or a call from your campaigns. Volume Reach rings you. An AI agent does not answer inbound calls.
How It Works
Someone dials one of your Volume Reach numbers. They hear normal ringing.
The call rings in Volume Reach in your browser (keep a tab open and signed in) and in the Volume Reach mobile app, if you have it installed. You see the caller's name when they match a contact.
Answer to talk right away. The call is recorded and appears in your Call Logs. If you tap Decline, the caller goes straight to voicemail.
The caller hears a greeting and can leave a message of up to 2 minutes. You get a missed-call notification, and the message is waiting in Call Logs → Missed Calls.
Listening to Voicemails
Open Call Logs and choose Missed Calls. Calls where the caller left a message are marked Voicemail. Click one to open the call and play the message.
When the caller is one of your contacts, the voicemail also appears in that contact's conversation, with a play button.
Changing Your Voicemail
Go to Settings → Voicemail to:
- Pick your greeting. You can use the default greeting or one of your own recordings.
- Turn voicemail off. Callers you don't answer within 30 seconds then hear "Sorry, no one is available to take your call. Please try again later." and the call ends.
See Setting Up Inbound for details.
Tips & Best Practices
- Keep a Volume Reach tab open, or install the mobile app. Calls can only ring a device that is signed in.
- Check Missed Calls daily. Most people who call you back are replying to your outreach, so they are warm leads.
- Record your own greeting. Callers are more likely to leave a message when they hear your voice and your business name.