Reviewing Calls

Dig into the details of any individual call — including what was said, how long it lasted, and what outcome the AI assigned.

Overview

Every call in Volume Reach has a dedicated detail view. This is where you can listen to the recording, read the full transcript, and understand exactly how the conversation went. Reviewing calls regularly helps you catch missed opportunities, verify your AI agent is performing well, and stay informed about your contacts.

How It Works

Opening a call detail view

From the Call Logs page, click on any call row. The detail view opens and shows:

• Caller ID — the phone number that was called (outbound) or the number that called in (inbound).
• Duration — how long the call lasted.
• Outcome — what the AI classified the call as (for example: Interested, Not Interested, Callback Requested, Voicemail, No Answer).
• Recording — an audio player so you can listen to the full conversation.
• Transcript — a text version of everything that was said, with the AI agent and the contact labeled separately.

Searching and filtering

Above the call list, you'll find search and filter controls:

• Search by phone number — type a full or partial number to find calls to or from a specific contact.
• Filter by date range — narrow the list to a specific day, week, or custom period.
• Filter by outcome — show only calls with a particular result, such as all "Interested" calls from a campaign.

You can combine filters. For example, you can view all "Callback Requested" calls from the past 7 days in a single filtered list.

Tips & Best Practices

• Read transcripts when a contact claims they never spoke to your agent — the transcript is a reliable record of what was said.
• Filter by "Interested" outcome after a campaign ends to quickly identify your hottest leads without scrolling through every call.
• If a transcript looks incomplete or the outcome seems wrong, listen to the recording — occasionally background noise or a poor connection can affect how the AI interpreted the call.
• Use the date filter when reviewing a specific campaign run to keep your view focused on that batch of calls.