Agent Playground

Hear exactly how your agent will sound and behave before a single real contact hears it.

Overview

The Agent Playground is a built-in testing environment where you can interact with your voice agent and fine-tune its behavior without affecting live campaigns or billing for real calls. Think of it as a rehearsal space: you play the role of the contact, the agent responds according to its instructions, and you can iterate on the prompt until the conversation feels right.

In addition to text-based preview sessions, the Playground also lets you place a real test call to a phone number — so you can hear the agent exactly as a contact would, including voice, pacing, and tone.

How It Works

Text Conversation Preview

From the agent's settings page, click Open Playground. A chat-style interface opens where you can type messages as if you were the contact. The agent responds based on its current instructions and greeting.

Use this to:

Confirm the agent introduces itself correctly
See how it handles objections ("I'm not interested," "Who is this?", "Call me back later")
Verify the conversation flows toward your intended goal
Catch any awkward or off-brand phrasing before it reaches real people

Each time you update the system prompt, you can re-open the Playground and test again immediately. There is no need to save a separate version — the Playground always reflects the agent's current configuration.

Real Test Calls

To hear the agent as a live caller would, use the Make a Test Call feature in the Playground. Enter a phone number (your own cell, for example) and click Call. The system will dial that number, and when you answer, the agent will begin the conversation exactly as it would during a real campaign.

Test calls are billed at the same rate as live calls — dial attempts and connected minutes count toward your usage. Use them sparingly to do a final quality check before launching.

Iterating on Your Prompt

The Playground is most useful when you treat it as an iterative tool:

Run through the conversation and note anything that feels off — unclear phrasing, an awkward pause response, a missed objection handler.
Go back to the agent's instructions and make adjustments.
Return to the Playground and test again.
Repeat until the agent consistently behaves the way you want.

Most teams go through two to four iterations before an agent is ready for a live campaign.

Tips & Best Practices

Roleplay difficult contacts. Don't just test the easy path. Say "I'm not interested" or "How did you get my number?" and see how the agent responds. These are the moments that matter most in real calls.
Test the greeting first. The opening line is what determines whether someone stays on the line. Get it right before testing the rest of the flow.
Read responses aloud. Even in text mode, reading the agent's responses out loud helps you catch phrasing that sounds unnatural when spoken.
Use a real test call before every new campaign. A quick test call on your own phone takes less than two minutes and can save you from sending a poorly configured agent to thousands of contacts.
Invite a colleague to listen. A fresh set of ears often catches things you miss after staring at the same prompt for an hour.