Acceptable Use Policy

1. Overview

This Acceptable Use Policy ("AUP") governs your use of the Volume Reach platform operated by Sun City Systems LLC. This AUP is incorporated by reference into the Terms of Service and applies to all users. Violation of this AUP may result in immediate suspension or termination of your account without refund. This AUP may be updated at any time; material changes will be communicated via email or in-platform notification.

2. Consent Requirements

You must have proper legal consent before contacting anyone through the Service. The following consent standards apply:

AI Voice Calls and Automated Calls

All AI-generated and automated calls placed through the Service constitute "calls using an artificial or prerecorded voice" under the TCPA. You must have prior express written consent from each recipient before placing such calls. Consent must:

• Be in writing (electronic signatures qualify)
• Clearly authorize calls using an artificial or prerecorded voice
• Include the telephone number to be called
• Not be a condition of any purchase
• Include a clear and conspicuous disclosure that the consumer will receive automated calls

SMS Messages

All SMS messages sent through the Service require prior express written consent from each recipient. You must comply with all A2P 10DLC requirements, CTIA guidelines, and carrier policies. Each SMS campaign must:

• Include clear opt-out instructions (e.g., "Reply STOP to unsubscribe")
• Honor opt-out requests immediately
• Identify your business name in the message
• Not exceed the message frequency disclosed at consent

Manual/Human Dialing

For human-assisted dialing (multi-line dialer), you must comply with the TSR and applicable state telemarketing laws. You must maintain an internal Do Not Call list and honor all opt-out requests within the required timeframes.

3. Do Not Call (DNC) Compliance

Before initiating any campaign, you must:

• Scrub all contact lists against the National Do Not Call Registry (updated no less than every 31 days)
• Scrub against all applicable state Do Not Call lists
• Maintain and honor your own internal Do Not Call list
• Remove any contact who requests not to be called within the timeframe required by law
• Not contact any number on the DNC registry unless you have an established business relationship or prior express written consent that specifically authorizes such calls

4. AI Disclosure Requirements

When using the AI voice agent feature, you are responsible for compliance with all applicable AI disclosure laws. As of this policy's effective date, multiple states require or are considering requirements for disclosure of AI-generated calls. You must:

• Configure your AI agent to disclose at the beginning of each call that the call is being made by an AI or automated system, where required by applicable law
• Monitor changes in federal and state law regarding AI disclosure requirements
• Update your agent configuration promptly when new disclosure requirements take effect

Sun City Systems LLC strongly recommends proactive AI disclosure on all AI-generated calls regardless of jurisdiction, as this is an evolving area of law. This recommendation does not constitute legal advice.

5. Calling Hours and Frequency

You must comply with all applicable calling hour restrictions, including:

• Federal TCPA/TSR restrictions: No calls before 8:00 AM or after 9:00 PM in the recipient's local time zone
• State-specific restrictions where more restrictive than federal law
• Reasonable frequency limits — excessive calling of the same number may result in account suspension

6. Caller ID and Number Integrity

You must comply with the Truth in Caller ID Act and all applicable regulations:

• Only use phone numbers that you own or are authorized to use for caller ID
• Never spoof, falsify, or manipulate caller ID information with intent to defraud, cause harm, or wrongfully obtain anything of value
• Maintain accurate caller ID that allows recipients to identify your business and return calls
• Comply with STIR/SHAKEN attestation requirements where applicable

7. Prohibited Content and Activities

The following content and activities are strictly prohibited:

• Fraud, scams, phishing, or deceptive practices of any kind
• Impersonation of any person, business, or government entity
• Threats, harassment, intimidation, or abuse
• Debt collection in violation of the FDCPA or applicable state laws
• Campaigns promoting illegal goods or services
• Adult content, gambling (where prohibited), or controlled substances
• Political robocalls without proper consent and disclaimers
• Any campaign designed to circumvent spam detection, carrier filters, or call blocking
• Use of the Service to generate TCPA, FTSA, or similar regulatory complaints against third parties
• Reselling, sublicensing, or white-labeling access to the Service without written authorization

8. Call Recording Compliance

The Service records calls for your use. You are solely responsible for:

• Complying with all federal and state call recording laws, including two-party/all-party consent states (California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, Pennsylvania, Washington, and others)
• Providing clear notice and obtaining consent for recording where required
• Configuring your AI agent scripts to include recording disclosure where required by law

9. Data and Contact Lists

You are solely responsible for the legality and accuracy of all data you upload to the Service:

• Contact lists must only contain individuals for whom you have proper consent
• You must not upload data obtained through illegal means (scraping in violation of terms, purchased lists without proper consent chain, stolen data)
• You must promptly remove contacts who opt out, request deletion, or file complaints
• You are responsible for maintaining the accuracy and currency of your data

10. Carrier and Platform Reputation

Your use of the Service affects shared telecommunications infrastructure. To protect all users:

• Accounts generating excessive carrier complaints, spam flags, or call blocking may be rate-limited, suspended, or terminated
• You must respond promptly to any compliance inquiries from Sun City Systems LLC
• You must cooperate with carrier-mandated compliance requests
• Sun City Systems LLC may implement sending limits, cool-down periods, or other measures to protect platform deliverability

11. Enforcement

Sun City Systems LLC enforces this AUP at its sole discretion. Enforcement actions may include:

• Warning: Notification of a policy violation with a requirement to remedy
• Rate Limiting: Reduction of calling or messaging capacity
• Suspension: Temporary suspension of account access pending investigation or remediation
• Termination: Permanent termination of account for serious or repeated violations
• Reporting: Referral to law enforcement or regulatory authorities where appropriate

Sun City Systems LLC is not obligated to provide advance notice before taking enforcement action where the violation poses immediate legal, reputational, or operational risk. No refund or credit shall be provided for any enforcement action taken under this AUP.

12. Reporting Violations

If you become aware of any violation of this AUP, please report it to support@volumereach.com. We take all reports seriously and will investigate promptly.

13. Contact Information

For questions about this Acceptable Use Policy, contact us at: